Technical Support Engineer
IDT, Belarus

IDT is looking for aTechnical Support Engineer.The main role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.
As a part of IDT Team you will:

• Proactively monitor all production networks, applications and services.
• Respond to amp; resolve alerts/alarms according to standard operating procedures.
• Track all issues in a ticketing system.
• Escalate alerts/issues to appropriate Support team and work with Support team towards a timely resolution.

We would like to see:

• Excellent monitoring / troubleshooting skills.
• Working knowledge of Windows and Linux OS, Networks.
• Working knowledge of issues/ticket track system.
• Good level of English B2 or higher.

It's a plus if you have:

• Knowledge of Cisco or Juniper network devices.
• Knowledge of Cloud Computing.
• Knowledge of SIP, VoIP.

Work schedule:

• From Wednesday to Saturday/ Sunday (changeable schedule, without night shift).
• 2 pm - 11pm (UTC +3 MSK).

We offer you:

• An exciting and challenging job and talented people around.
• Competitive salary and growth opportunities.
• Modern office in the city center / remote work opportunity.
• 26 vacation days amp; 5 fully covered sick days without sick leave required per year.
• Professional training, seminars and conferences compensation.
• Sports activities reimbursement.
• Free medical insurance.
• Superb corporate English lessons.

About Us
IDT Technologies is a part of IDT Corporation an American telecommunications company founded in 1990 and headquartered in Newark, New Jersey. Today it is an industry leader in prepaid communication and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1300 people across 20+ countries and have revenues in excess of $1.5 billion.
Net2Phone is a rapidly growing global provider of unified cloud communications solutions. It was named ‘VoIP Supplier of the Year’ by the Telecom Consulting Group in 2018. TCG is one of the largest and experienced agencies in the US with over 3400 agents. Its cloud communication solution provides an integrated communications suite featuring powerful collaboration tools such as voice, messaging, chat, unlimited domestic and international calling to 23+ countries. Net2Phone’s commitment to TCG includes rapid quote turn-around, industry leading SPIFFs and evergreen residuals.