[421] Lead Account Manager
Altoros, Belarus

RESPONSIBILITIES

• Improve current account management process and guidelines
• Develop strategies to grow existing accounts and ensure quality and cost-effective services
• Operating as the lead point of contact for any and all matters specific to your accounts
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management to increase customer ROI and satisfaction
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

REQUIREMENTS

• Work experience as an Account Manager, Key Account Manager, Sales Account Manager, Sales Manager for 5+ years
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

BENEFITS

• Opportunities for professional development
• Flexible working schedule
• External education, partly/fully paid relevant certifications
• Business trips (USA, Europe, and other countries)
• Health insurance
• Corporate e-library (Mann, Ivanov and Ferber Publisher)
• Paid sick leave and five sick days
• Transparent employment and payment schemas
• Loyalty program (goods and services at a discount for Altoros employees).

Join Altoros Team!

Job Rewards and Benefits