Player Support Agent with Russian and English - Video Games
Keywords Studios, Belarus
Job Description
Keywords PlayerSupport is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers amp; Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.
If you are passionate about games, fluent in Russian and English and you would like to work in an international environment, join us!
RESPONSIBILITIES:
- You would assist video game players in troubleshooting their account issues via ticketing system (no phone).
- You would interact with our client’s customers for all the inquiries they could have about the game.
- You would assist the developer by forwarding them important information from all the issues you handle with customers.
Requirements
- Excellent Russian skills (C1-C2).
- Fluent in English (C1).
- Interest in video games.
- Strong written communication skills.
- Understanding of basic office applications.
- MS Office and Google suite knowledge would be a perk.
- Ready to work in Katowice, Poland or available for relocation*.
- All eligible candidates will be required to take our Russian and English Language Tests to better evaluate their written skills.
Desirable
- Open access to the Polish job market.
Benefits
- Work on interesting projects.
- Possibility to grow within the gaming industry.
- Salary depending on your profile and experience between 3400 and 4400 PLN gross a month.
- Relocation package.
- Benefits package - private medical care amp; MultiSport card.
- Free beverages amp; fresh fruits.
- Free parking spot.
- Friendly atmosphere.
- Chill-out zone with video games.
- Referral program.
- Company parties.
- The casual and fun work environment.
- Pleasant location in the business area Green Park.
*Due to the recent developments regarding COVID-19, successful candidates will be offered to work from home in the territory of Poland whenever possible until the situation is over. Afterwards, the job will be performed from our Katowice office.
Our recruitment team will conduct full online recruitment to accommodate those interested in applying.
Good luck and we look forward to meeting you!