Libertex is an international financial services group specializing in online trading and investment. It was founded as a brokerage firm in 1997 and has since grown into a diverse group of companies, brokers, dealers, educational and IT-development centers which allows the group to operate globally, target 27 countries and serve clients from 120 countries.
Through its proprietary mobile and online trading platforms, Libertex offers trading in Forex, crypto, stocks, CFDs, futures, funds and indices.
The company has received more than 100 international awards and recognitions including, most recently, being named Best Trading Platform 2020 by World Finance Magazine and Best FX Broker Europe 2020 by Forex Report.
Job Overview:
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.
What will you do?
- Assist clients worldwide through a live support
- Answer emails,assist with opening of client accounts,amend existing accounts,maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
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Requirements
Key Skills Required:
- Higher education in Linguistics or a related field
- Previous experience in a similar position will be considered an advantage
- Excellent knowledge of English, plus French or German language
- Knowledge of any other language will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge or experience in Blockhain platforms will be considered an advantage
Benefits
- Work in a dynamic and fast-paced international company
- Public holidays + 25 calendar days of annual leave
- Fun and friendly professional environment
- Use of leading technologies and modern business practices
- Excellent training and development opportunities
- Rapidly expanding global footprint
- The shift work schedule