Customer support representative
EXANTE, Belarus
Job Description
Let us introduce ourselves!
EXANTE is a European investment services company established in 2011 that offers global multi-asset financial services, including direct access to a wide range of financial markets in the US, European Union and Asia-Pacific.
What will you do during your shift:
• Communicate and assist customers from all around the world in questions regarding our product and services (via email, chats and phone calls)
• Provide excellent customer support by identifying customers needs and solving tasks with an individual approach
• Communicate with other internal teams to find a solution for more specific requests sent by customers
• Maintain a positive image of our company
Requirements
• To have both English and Russian language skills on a fluent level (written/spoken), the Polish language is an advantage
• To have a sense of empathy and desire to help people (The one who cares)
• Ability to explain complex things in simple words
• To be a part of our friendly team
Benefits
We will be happy to share with You:
• A career in a leading international FinTech company that has offices all around the world
• Monthly bonus for good performance
• Health Insurance (after probation period)
• Flexible working hours, which allows you to easily combine work with studies
• Job in a modern office, where you will be able to have a cup of hot coffee or tea + snack and fresh fruits
• Free lunch every working day by your choice
• Corporate events
• Multicultural team and environment
Please pay attention!
For this position motivation letter is required.